Shipping Methods, Pricing, and Delivery Times

Contiguous US states

UPS GROUND (FREE for orders of $199+, $8.95 for orders under $199)
arrives 1-6 business days after it ships, depending upon your proximity to our warehouse here in NY.

UPS 3 DAY SELECT ($15)
arrives 3 business days after it ships.

UPS NEXT DAY AIR ($30):
arrives 1 business day after it ships.

PLEASE NOTE: GIFT WRAP IS NOT POSSIBLE WITH THE NEXT DAY AIR METHOD.
If selected in error, it will be removed from the order and refunded to the purchaser's credit card.
(However, we will still enclose the gift message and remove the price from the enclosed invoice.)

IMPORTANT: UPS will not deliver to a PO box. Please provide a valid street address.

Alaska and Hawaii

UPS GROUND (30)
arrives a week to 10 days after it ships

IMPORTANT: UPS will not deliver to a PO box. Please provide a valid street address.

Canada, UK, Europe and Japan

USPS Priority Mail (30)
arrives 1-2 weeks after it ships.

PLEASE NOTE: A signature is required upon delivery for all international shipments. Expedited service is not available for international shipments, and delivery time is not guaranteed. Any and all customs brokerage and duty fees are the sole responsibility of the purchaser.

IMPORTANT: If your billing address is in a country other than the US, Canada, or the UK, please email us for a Paypal invoice- our website will not be able to process your order.

How soon will my order be shipped?

Contiguous US states, Alaska and Hawaii - We ship all in-stock merchandise the same or next business day. If you place your order before 2pm EST on a business day, your order will usually ship the same day. If you place your order on the weekend, on a holiday, or after 2pm EST on a business day, it will usually ship the next business day. Pre-orders ship within 24 hours of arrival in our warehouse.

Canada, UK, Europe and Japan- We ship international orders at the post office twice a week (usually on Tuesdays and Fridays).

Return Policy

Unworn, undamaged merchandise with tags attached can be returned for refund, exchange or store credit if postmarked within 14 days of delivery. Please note that refunds can only be credited back to the original credit card used to make the purchase.

Clearance items

Occasionally we reduce items drastically for clearance. These items are not refundable. Special return policies are clearly specified within the descriptions of these items on our website. (For example, FINAL SALE or EXCHANGE ONLY, etc.)

When will my return be processed?

Returns are processed within 1-3 business days of arrival in our warehouse.

Price Matching

If you want to purchase a bag from us, but find it in stock on another website for less, please email us a link to the same exact style number and color on the other website, along with any coupon code(s) that apply. In many cases we will offer a price match. (Selected websites only, some restrictions apply.)

Price Adjustments

If the identical style number and color that you purchased is still in stock and available to purchase on our website at a lower price than what you paid within 14 days after your order date, you can email us for a price adjustment.

Special Orders

See something elsewhere by Tano that you simply must have? Email us the style number and color. If Tano has it in stock, we can place a special order for you. Please note that special orders are final sale- no refunds or exchanges.

Gift Cards

Electronic gift cards can be purchased on our website. They are the perfect solution for last minute gifts!

Traditional gift cards can also be purchased on our website and mailed to the purchaser, or directly to the gift recipient.

Please note that both forms of gift cards cannot be replaced if lost or stolen.

Warranty

Should your bag require service after being worn, please email us for instructions. We stand by our products, and we will be happy to repair any hardware or workmanship defects for up to 1 year from the original date of purchase. Should we determine that an item is not repairable, we will replace it with the same item. Please note that accidental damage and/or normal wear and tear (i.e. scratches, stains, aging, etc) is not covered under this warranty.

When will my credit card be charged?

Your credit card will be charged when your order is shipped.

Is Must Have Bag a secure site?

Absolutely. Any personal information given to Must Have Bag is fully protected. Your personal information will not be disclosed to any third parties. Our server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. Our website is PCI compliant. In order to protect our customers to the fullest extent, Must Have Bag does not store your credit card information at any time. To assist you in recognizing secure areas of our website, a small lock icon will appear in the lower right-corner of your web browser. when this icon is present, and in the locked position, you know that information on that page will be secured. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption. For more information please see our complete privacy and security statement.

Are swatches available of the different leathers/colors?

No, swatches are not available.

Why don't you sell other brands beside TANO?

We are big fans of Tano, its products, and its people. We think its the best kept secret out there!