Site customer service

Shipping Methods, Pricing, and Delivery Times

Contiguous US states

Arrives 1-6 business days after it ships, depending upon your proximity to our warehouse here in NY.

IMPORTANT: UPS will not deliver to a PO box. Please provide a valid street address.

Alaska and Hawaii

arrives a week to 10 days after it ships

IMPORTANT: UPS will not deliver to a PO box. Please provide a valid street address.

Canada, UK, Europe and Japan

USPS Priority Mail ($30)
arrives 1-2 weeks after it ships.

PLEASE NOTE: A signature is required upon delivery for all international shipments. Expedited service is not available for international shipments, and delivery time is not guaranteed. Any and all customs brokerage and duty fees are the sole responsibility of the purchaser.

IMPORTANT: If your billing address is in a country other than the US, Canada, or the UK, please email us for a Paypal invoice- our website will not be able to process your order.

How soon will my order be shipped?

Contiguous US states, Alaska and Hawaii - We ship all in-stock merchandise within 1-2 business days.

Canada, UK, Europe and Japan- We ship international orders at the post office twice a week (usually on Tuesdays and Fridays).

Return Policy

Unworn, undamaged merchandise with tags attached can be returned for exchange or store credit if postmarked within 14 days of delivery.

When will my return be processed?

Returns are processed within 3 business days of arrival in our warehouse.

Price Adjustments

If the identical style number and color that you purchased is still in stock and available to purchase on our website at a lower price than what you paid within 14 days after your order date, you can email us for a price adjustment.

Special Orders

See something elsewhere by Tano that you simply must have? Email us the style number and color. If Tano has it in stock, we can place a special order for you. Please note that special orders are final sale- no refunds or exchanges.


Should your bag require service after being worn, please email us for instructions. We stand by our products, and we will be happy to repair any hardware and/or workmanship defects for up to 1 year from the original date of purchase. Should we determine that an item is not repairable, we will either 1) replace it with the same item, or 2) issue a merchandise credit for the purchase price, at our discretion. Under no circumstances will used merchandise be refunded. Please note that accidental damage and/or normal wear and tear (i.e. scratches, stains, aging, etc) is not covered under this warranty.

When will my credit card be charged?

Your credit card will be charged when we begin to process your order in preparation for shipping.

Is Must Have Bag a secure site?

Absolutely. Any personal information given to Must Have Bag is fully protected. Your personal information will not be disclosed to any third parties. Our server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. Our website is PCI compliant. In order to protect our customers to the fullest extent, Must Have Bag does not store your credit card information at any time. To assist you in recognizing secure areas of our website, a small lock icon will appear in the lower right-corner of your web browser. when this icon is present, and in the locked position, you know that information on that page will be secured. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption. For more information please see our complete privacy and security statement.

Are swatches available of the different leathers/colors?

No, swatches are not available.

Why don't you sell other brands beside TANO?

We are big fans of Tano, its products, and its people. We think its the best kept secret out there!

The best source for TANO bags online!
(by UPS ground-continental US only)

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